Privacy Policy

---

Privacy Policy

Effective Date: September 4, 2025

Abay Services, LLC (“Abay Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and related tools.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, employer information, and other identifiers provided when scheduling fingerprinting, drug/alcohol testing, notary, or compliance services.
• Sensitive Information: Certain compliance-related data (e.g., test results, background check authorizations) when required by DOT/non-DOT regulations or employer agreements.
• Payment Information: Billing and payment details are processed securely through third-party payment providers.
• Technical Information: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our services (fingerprinting, drug/alcohol testing, workplace compliance, etc.)
• Verify client identity and maintain compliance with federal/state regulations
• Process payments and send invoices
• Communicate with you regarding appointments, results (as permitted), and support inquiries
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent personal data. We may share information only with:

• Authorized Employers/Agencies: When you consent or when required for compliance (e.g., DOT, FMCSA, FDLE, ATF, FINRA).
• Laboratories & Partners: Certified labs (Quest, LabCorp, CRL, etc.) for processing drug/alcohol testing.
• Service Providers: Payment processors, IT providers, and professional partners assisting in operations.
• Legal Requirements: If required by law, subpoena, or government request.

4. Data Security

We use industry-standard safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purpose it was collected for
• Meet federal/state recordkeeping requirements (e.g., DOT testing retention schedules)
• Resolve disputes and enforce agreements

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Request limits on how your data is used
• Opt out of marketing communications

To exercise these rights, contact us at lab@abayservices.org.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Abay Services, LLC
440 Main Street, Unit 100
Stevensville, MD 21666
Email: lab@abayservices.org
Phone: 667-337-0346