Online Ordering - Same Day Service: 667-337-0346
Online Ordering - Same Day Service: 667-337-0346
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Effective Date: May 12, 2026
Last Updated: September 10, 2026
Abay Services, LLC (“Abay Services,” “we,” “our,” or “us”) respects the privacy and confidentiality of individuals, employers, agencies, applicants, employees, clients, website visitors, and other persons who use our website, scheduling tools, forms, testing services, fingerprinting services, compliance consulting services, training services, and related business services.
As a compliance-focused company, we understand that privacy is an important part of protecting sensitive information, maintaining trust, supporting regulatory compliance, and safeguarding the individuals and organizations we serve.
This Privacy Notice explains how we may collect, use, disclose, retain, and protect personal information.
This Privacy Notice applies to information collected through our website, online forms, appointment requests, email communications, telephone communications, in-person services, mobile or on-site services, employer service requests, compliance consulting services, fingerprinting services, drug and alcohol testing services, training services, and other related services.
This Privacy Notice does not replace any separate authorization, consent, chain-of-custody form, HIPAA Notice of Privacy Practices, Business Associate Agreement, employer agreement, agency authorization, laboratory requirement, Medical Review Officer requirement, DOT requirement, FCRA disclosure or authorization, or other legal or regulatory document that may apply to a particular service.
The information we collect depends on the service requested and the relationship between Abay Services and the individual, employer, agency, laboratory, or other authorized party.
Information may be provided directly by you or received from an employer, prospective employer, requesting agency, laboratory, Medical Review Officer, third-party administrator, consortium, service provider, payment processor, scheduling platform, or other authorized source.
We may collect:
Where required for a particular service, we may collect:
We limit collection of sensitive identification information to information reasonably necessary for the applicable service, legal requirement, agency requirement, or authorized business purpose.
We may collect:
Depending on the service, information may include:
Depending on the requested service, information may include:
Abay Services does not sell fingerprint images, biometric identifiers, criminal history information, or background-check information.
For employer or organizational clients, we may collect:
Payment information may be processed directly by Abay Services or through an authorized payment processor.
Information may include:
Abay Services does not intentionally retain complete payment card numbers outside secure payment-processing systems except where permitted and operationally necessary.
When you use our website or digital services, certain information may be collected automatically, including:
Because of the nature of our services, Abay Services may collect or process information considered sensitive under applicable law.
Sensitive information may include:
We limit the collection, use, processing, and disclosure of sensitive information to what is reasonably necessary and, where applicable law requires, strictly necessary to provide or maintain the requested service, comply with legal or regulatory requirements, maintain security and integrity, or carry out another purpose permitted by applicable law.
We do not sell sensitive service information.
Abay Services may use information to:
We do not process personal information for materially different purposes without appropriate notice, authorization, consent, or another lawful basis where required.
Drug and alcohol testing information is handled with heightened confidentiality.
Records may include:
Abay Services may use or disclose testing information as necessary to:
For DOT-regulated drug and alcohol testing, information is handled in accordance with applicable requirements of 49 CFR Part 40, including applicable confidentiality, disclosure, access, and recordkeeping requirements.
Except where permitted or required by applicable regulation or law, Abay Services does not disclose individual DOT drug or alcohol testing information to unauthorized third parties.
Some services provided by Abay Services may involve health-related information.
Not all health-related information or occupational testing information handled by Abay Services is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
HIPAA generally applies to covered entities and, in certain circumstances, their business associates.
When Abay Services performs a service involving Protected Health Information on behalf of a HIPAA-covered entity or otherwise acts in a capacity subject to applicable HIPAA requirements, we will handle that information in accordance with applicable legal requirements, written agreements, authorizations, and Business Associate Agreements where required.
This Privacy Notice does not replace a HIPAA Notice of Privacy Practices, Business Associate Agreement, authorization, consent, or other legally required document that may apply to a particular service or business relationship.
Abay Services does not intentionally use Protected Health Information for unrelated advertising, unrelated profiling, or public artificial intelligence model training.
Fingerprinting and biometric information may be considered sensitive personal information under applicable law.
When you request fingerprinting or an authorized background-check-related service, Abay Services may collect:
We use this information only as reasonably necessary to:
Abay Services does not sell fingerprint images, biometric identifiers, or criminal history information.
We do not use fingerprint images or biometric identifiers for unrelated advertising, unrelated marketing, or unrelated profiling.
Fingerprint and background-check information may be disclosed only to authorized agencies, service providers, channeling providers, requesting organizations, regulators, or other recipients as required or permitted by law, contract, agency requirement, or valid authorization.
Separate notices, disclosures, authorizations, or legal requirements may apply to employment background checks or other regulated screening services.
Abay Services may use artificial intelligence, automation, software-assisted systems, or other digital tools to support administrative and business operations.
These tools may assist with activities such as:
AI-assisted systems are used as support tools and do not replace required human review, professional judgment, Medical Review Officer determinations, laboratory analysis, agency decisions, legal advice, or employer decision-making.
Abay Services does not use AI as the sole decision-maker for:
We seek to minimize the use of highly sensitive personal information in general-purpose AI tools.
Abay Services does not intentionally submit fingerprint images, biometric identifiers, Social Security numbers, criminal history record information, Protected Health Information, or confidential DOT testing information to public AI systems for public model training.
Where AI-assisted tools are used to support policy or compliance-related work, final decisions remain subject to appropriate human review.
AI-assisted compliance support does not constitute legal advice.
Employers, agencies, organizations, and other business clients may provide confidential business information to Abay Services.
This may include:
Abay Services treats this information as confidential business information and uses it as reasonably necessary to:
We do not sell employer compliance documents, employee lists, testing program information, workplace policies, or confidential client business records.
Abay Services may disclose personal information when reasonably necessary to provide services, operate our business, comply with legal requirements, maintain security, or carry out valid instructions or authorizations.
Categories of third parties with whom information may be shared include:
If an employer or organization requested or authorized a service, service-related information may be disclosed to that organization or its authorized representative as permitted by applicable law, regulation, contract, policy, or authorization.
For drug and alcohol testing, information may be shared with:
The information shared is limited to what is reasonably necessary for the service or regulatory requirement.
Fingerprinting or background-check-related information may be shared with:
We may use vendors to support business operations, including:
These providers may receive information only as reasonably necessary to provide their services, comply with instructions, maintain security, or satisfy applicable legal obligations.
Information may be disclosed when reasonably necessary or legally required to:
If Abay Services is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of the transaction subject to applicable confidentiality and legal requirements.
We may disclose information when an individual, employer, agency, or other legally authorized party provides valid consent, authorization, or instruction.
Abay Services does not sell sensitive service information, including:
Abay Services does not use this information for unrelated advertising or unrelated profiling.
We do not sell personal information for monetary consideration.
If any website technology or future business activity is legally considered a “sale,” “targeted advertising,” or similar activity under an applicable privacy law, Abay Services will provide disclosures and applicable opt-out rights as required by law.
Our website may use cookies, analytics tools, pixels, or similar technologies.
These technologies may help us:
Information collected through these technologies may include:
Depending on our website configuration, we may use third-party analytics, advertising, social media, website-hosting, or marketing providers.
Abay Services does not knowingly use website tracking technologies to send fingerprint images, drug-testing results, biometric identifiers, Social Security numbers, Protected Health Information, criminal history information, or other highly sensitive service information to advertising platforms.
Where applicable law provides a right to opt out of targeted advertising, certain sales of personal information, or certain profiling activities, Abay Services will provide an appropriate method for exercising that right.
Website visitors may also be able to control certain cookies through browser, device, or website cookie-preference settings.
Where permitted by law, Abay Services may use contact information to send:
You may unsubscribe from promotional email communications by using the unsubscribe option provided in the message or by contacting Abay Services.
Opting out of marketing communications does not prevent us from sending necessary:
Abay Services retains personal and business information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable business, contractual, legal, regulatory, audit, security, and recordkeeping requirements.
Retention periods may vary depending on the type of record and applicable requirements.
Examples include:
Certain records may be subject to specific regulatory retention periods.
When records are no longer reasonably required, Abay Services may securely delete, destroy, deidentify, or archive them in accordance with applicable requirements and business procedures.
A privacy request for deletion does not require Abay Services to delete information that must or may lawfully be retained for legal, regulatory, contractual, audit, security, dispute-resolution, or other permitted purposes.
Abay Services uses reasonable administrative, technical, and physical safeguards designed to protect personal and confidential information.
Safeguards may include:
The safeguards used may vary according to the nature and sensitivity of the information and the systems involved.
No electronic, physical, or communications system can be guaranteed to be completely secure.
If a data-security incident occurs, Abay Services will evaluate the incident and provide notification where required by applicable law.
Depending on applicable law, your state of residence, the type of information involved, and your relationship with Abay Services, you may have certain privacy rights.
These may include the right to request:
Privacy rights are subject to applicable legal exceptions and limitations.
For example, Abay Services may be required or permitted to retain information because of:
Privacy requests may be submitted to:
Email: lab@abayservices.org
Subject Line: Privacy Request
or by contacting:
Abay Services, LLC
440 Main Street, Unit 100
Stevensville, MD 21666
Phone: 667-337-0346
We may request information reasonably necessary to verify your identity and the validity of the request before providing access to or changing personal information.
For your protection, please do not send Social Security numbers, fingerprint images, drug-testing results, government identification documents, or other highly sensitive personal information in your initial privacy-request email unless specifically instructed to use an approved secure method.
Maryland residents may have additional rights under the Maryland Online Data Privacy Act when that law applies to Abay Services and the particular processing activity.
Where applicable, Maryland consumers may have the right to:
Maryland law also provides protections concerning sensitive data.
Where applicable, Abay Services limits collection and processing of sensitive personal data in accordance with applicable Maryland requirements.
Maryland privacy requests may be submitted to:
Please use the subject line:
Maryland Privacy Request
Where the Maryland Online Data Privacy Act applies, Abay Services will respond within the period required by that law.
We may verify the identity of the person submitting the request where legally permitted or required.
If Abay Services denies a qualifying Maryland privacy-rights request, you may appeal that decision.
Submit the appeal to:
Use the subject line:
Privacy Appeal
Please identify the prior request and briefly explain why you believe the decision should be reconsidered.
Where the Maryland Online Data Privacy Act applies, Abay Services will review and respond to the appeal within the period required by applicable law and will provide any additional information required by law if the appeal is denied.
Where processing is based on consent and applicable law gives you a right to revoke that consent, you may submit the request through the same privacy-request contact method.
Revocation does not affect processing that was lawfully completed before the revocation became effective and may be subject to legal or regulatory exceptions.
Our general website and services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through our general website for marketing purposes without appropriate authorization or consent where required.
Certain Abay Services activities may involve minors when services are properly requested or authorized by:
Examples may include fingerprinting, testing, background-check-related services, training, or other authorized services.
In these situations, information is collected and processed only as reasonably necessary to provide the authorized service and comply with applicable requirements.
Abay Services does not knowingly sell the personal information of minors.
If you believe a child has provided personal information to Abay Services without appropriate authorization, contact:
Our website, emails, or other communications may contain links to websites and services operated by third parties.
Examples may include:
Abay Services does not control and is not responsible for the privacy practices, security practices, terms, or content of third-party services that we do not own or operate.
When you leave the Abay Services website or interact directly with a third-party service, that third party's privacy notice and terms may apply.
We encourage users to review the privacy practices of third-party services before providing personal information.
An individual may receive services from Abay Services because an employer, prospective employer, agency, school, court, organization, licensing entity, or other authorized party requested or authorized the service.
This may include:
The requesting organization may have its own:
Abay Services is not responsible for the independent privacy practices or employment decisions of employers, agencies, schools, courts, laboratories, Medical Review Officers, government entities, third-party administrators, or other third parties.
Questions concerning how an employer or requesting organization uses information received from Abay Services should generally be directed to that organization.
Abay Services provides services that may include:
These services are intended to help organizations identify compliance considerations, improve documentation, strengthen internal procedures, and support workplace testing and compliance programs.
Abay Services is not a law firm and does not provide legal advice.
Abay Services does not provide medical advice and does not replace Medical Review Officers, Substance Abuse Professionals, physicians, laboratories, attorneys, government agencies, or regulatory authorities.
Regulations, agency guidance, and legal requirements may change.
Clients remain responsible for final employment decisions, legal decisions, policy adoption, regulatory compliance, and obtaining qualified legal, medical, or regulatory advice when appropriate.
Abay Services may update this Privacy Notice periodically to reflect changes in:
When the Privacy Notice is updated, we will revise the “Last Updated” date at the beginning of the notice.
If a change is material, we may provide additional notice through our website, email, or another appropriate method.
Updates will become effective as stated in the updated Privacy Notice.
Where applicable law requires additional notice, consent, authorization, or another action before a material change may take effect, Abay Services will take the action required by applicable law.
For questions, privacy requests, appeals, or concerns regarding this Privacy Notice, contact:
Abay Services, LLC
440 Main Street, Unit 100
Stevensville, Maryland 21666
Phone: 667-337-0346
Email: lab@abayservices.org
Website: www.abayservices.org
For privacy requests, please use the subject line:
Privacy Request
For an appeal of a qualifying privacy decision, please use:
Privacy Appeal
Privacy and Compliance Notice
This Privacy Notice is intended to describe Abay Services' privacy practices and does not constitute legal advice. Certain services may be governed by additional federal or state laws, regulations, contracts, authorizations, agency requirements, or service-specific privacy notices.
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